we are evaluating aerohive access points. we plug them in, they get an ip address, but they cannot seem to make a connection to the cloud based controller throught the tmg2010. if i ssh to the access point, i can easily ping (by name or ip) the cloud controller - so we have connectivity.
the config guidelines say it will try http and then try udp (12222) to make the connection. when i look at the tmg monitoring i see that:
1. when using http it has an allowed connection entry followed by a closed connection entry
2. when using UDP it says 'unidentified ip traffic (UPD:12222)
my basic access rules (that allow anyone access to anything over any protocol) should allow it to work. failing that, i have created some url and network address groupings and created a rule to allow all users and protocols access to those addresses. nothing has worked thus far.
suggestions?
thanks