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bitdefender access rule in TMG 2010

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Hi,

I recently installed bitdefender in our company. but I can't add any client to it. Just my TMG 2010 server is detected in their cloud system. I checked all their destination addresses and allowed it in firewall rules. but I don't understand below request that is being denied. The client ip is 192.168.0.37 and TMG ip is 192.168.0.4

Denied Connection ISA 5/2/2019 3:13:24 PM
Log type: Web Proxy (Forward)
Status: 12202 Forefront TMG denied the specified Uniform Resource Locator (URL).  
Rule: Default rule
Source: Internal (192.168.0.36:65296)
Destination: External (192.168.0.4:443)
Request: elb-ore-amz.nimbus.bitdefender.net:443
Filter information: Req ID: 06f0ab2d; Compression: client=No, server=No, compress rate=0% decompress rate=0%
Protocol: SSL-tunnel
User: T****N\MODELING-PC3$
 Additional information
Client agent: BDNC v2.3.2.49923 Mar 4 2019 22:28:05 windows_amd64
Object source: Internet (Source is the Internet. Object was added to the cache.)
Cache info: 0x0
Processing time: 0 MIME type:
 


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