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ISA Server 2006 + Average response time for Non Cached requests = performance issues?!?!?!

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All,

I am in a predicament with internet browsing speeds...We have a 3rd party look after our line and internet facing f/w  so I cant troubleshoot them, so at the moment Im looking at ISA as the potential bottleneck - we have a fairly standard environment:

Internal > Local Host > Perimiter n/work > Firewall > Internet

I have been running custom reports on the ISA server to see what data can be collected - I have noticed that "Average response time for non cached requests" (traffic by time of day) can be as high as 76 seconds!!!!!! Cached hits are between .5 and 2 seconds.

I have also coonfigured a connectivity verifier which is also flagging slow connectivity, massively over the >5000ms and also reporting "cant resolve server name on occassions- and this is configured forwww.Microsoft.com --- DNS ???!?!, however I have looked through DNS (no obvious errors / config issues) which I can see 

I have run the BPA on ISA server to ensure its Health - - connectivity verifier errors flagged timeouts to microsoft.com as expected...

Can anyone advise any obvious areas to investigate as Im struggling! - as always the 3rd party have told us the internet pipe is fine :O


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